Refund & Returns Policy
Everything you need to know about order issues, cancellations, refunds and replacements at Hungry Bowl.
Order Issues
Please contact us promptly if your order:
- Is missing an item
- Contains an incorrect item
- Was prepared differently from what you ordered
- Arrived damaged or in an unacceptable condition
- Has another issue that requires our attention
To help us review your request quickly, please include your name, order number, a description of the issue, and photos when applicable.
Refunds & Replacements
Depending on the situation, Hungry Bowl may offer:
- A replacement item
- Store credit
- A partial refund
- A full refund when appropriate
- Refunds and replacements are reviewed on a case-by-case basis.
Approved refunds will normally be returned to the original payment method. Processing times may vary depending on your bank or payment provider.
Change of Mind
Because our meals are prepared fresh and specifically for each order, we cannot offer refunds or replacements for:
- Change of mind after the order has been prepared
- Choosing the wrong item
- Personal taste preferences
- Food that was prepared correctly according to the order
- Orders that were not picked up within a reasonable period after preparation
We encourage you to review your order carefully before submitting it.
Order Cancellations
If you need to cancel an order, please contact Hungry Bowl as soon as possible.
If preparation has not yet started, we may be able to cancel the order and issue a refund.
Once preparation has started, the order may no longer be eligible for cancellation or refund.
Allergies & Dietary Requests
Hungry Bowl offers a variety of menu choices for different dietary preferences and needs. Please review menu information carefully and let us know about allergies or dietary requirements when ordering.
While we take reasonable care when preparing food, our kitchen handles multiple ingredients and cross-contact may be possible.
If you have a severe food allergy, please contact us before ordering so we can help you make an informed decision.
Delivery & Third-Party Orders
If your order was placed directly through Hungry Bowl, contact us and we will review the issue.
If your order was placed through a third-party delivery service such as Uber Eats, DoorDash, Skip, or another delivery platform, refunds or delivery-related issues may also need to be handled through the platform where the order was placed, according to its policies.
For food preparation errors caused by Hungry Bowl, you are still welcome to contact us.
Incorrect Delivery Information
Hungry Bowl is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete delivery information provided when placing an order.
Please double-check your delivery address, phone number, and contact information before submitting your order.
Contact Us
If there is a problem with your order, please contact us as soon as possible so we can review it while the details are still fresh.
Hungry Bowl
Halifax, Nova Scotia
Email: hungrybowl.ca@gmail.com
We want every Hungry Bowl experience to be fresh, simple, and satisfying. If something genuinely went wrong, we want to know about it.